Using Intelligent Information Systems to Enhance Customers’ Knowledge

Abstract

A collection of software and hardware known as an intelligent information system is claimed to have included qualified employees in the organization's decision-making and communication operations. Customer Knowledge Enhancement (CKE) is key in creating a high-quality software solution. The CKE in creating Enterprise Software (ES) is still in its immaturity, raising concerns on how CKE enablers may be leveraged to enhance ES development businesses while enhancing the quality of their software. A set of software and hardware that knows a specific area, has intelligent decision-making procedures, and the capability to rationalize its activities is stated as an Intelligent Information System (IIS). The most significant element of an IIS is its flexibility to operate properly with individuals to finish activities or make decisions in response to the environment, user input, and knowledge. In this research, a novel approach is proposed to enhance the customer’s knowledge using IIS that may be beneficial while improving the software quality.